Impact, 2nd Edition

Chapter 7

Body talk –

the subtle

language of

the body

‘I speak two languages – body

and English.’

MaeWest, actress

T

wo sales people are pitching for a piece of work. Sally is first.

She sits up in her chair, makes great eye contact, smiles and

punctuates her short presentation with meaningful gestures.

She is enthusiastic and passionate about what she has to offer.

Paul is next. He seems to lack energy. He is slouched and

slumped. Most of the time