Impact, 2nd Edition

Acknowledgements viii

Introduction – the power of personal impact xi

1 Believe in yourself and boost your personal impact 1

2

The brand called ‘You’ 23

3

Make a positive first impression in seven seconds 39

4

Likeability matters 59

5

Connecting with impact – how to establish a

powerful rapport with people 71

6

Influence with impact – how to get others to do

what you want 91

7

Body talk – the subtle language of the body 107

8

Develop your vocal impact 129

9

Reading other people’s behaviours 147

10

No more dull presentations – speaking in

public with impact 159

11

Speak up, speak out – making an impact in meetings 175

12

Emailing with impact and more