Impact, 2nd Edition

‘It’s like sitting down and getting advice from a clear thinking

friend who steers me towards focusing on the results I want. I am

recommending this book to…valued business professionals I

know who will definately benefit from reading it.’

Hilary Dustan, Learning and Development Director,

Black & Decker

‘The skills in this book are basic, but potent. I am heartened to see

the mechanics of impactful communication laid out in a way that

can be easily utilised in all areas of your life.When you use the skills

taught in the pages of this book … ...