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ICT Adoption and Application in the Malaysian Public Sector

Book Description

Information and Communication Technologies hold great potential in facilitating public services; however, one of the main problems in applying ICT systems successfully lies in users’ behavior. Before ICT can be fully assimilated into the public domain, it will first be necessary to successfully conciliate users to their adoption. ICT Adoption and Application in the Malaysian Public Sector aims to resolve the difficulties in applying practical ICT systems within the public sphere, thoroughly addressing disparities in ICT theory, user attitudes, and the underlying factors that hinder the full adoption of ICT systems. This publication is a valuable resource for policymakers, software developers, policy analysts, academic researchers, and students interested in the field of ICT.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Book Series
    1. Mission
    2. Coverage
  5. Preface
    1. OVERVIEW OF THE BOOK
    2. WHERE THIS BOOK FITS OR STANDS
    3. ORGANISATION OF THE BOOK
    4. ENDNOTES
  6. Acknowledgment
  7. Introduction
    1. GENERAL INTRODUCTION ON GLOBAL INFORMATION AND DIGITAL COMMUNICATION REVOLUTION IN MALAYSIA
    2. CONTEXTUAL BACKGROUND
    3. STATEMENT OF THE PROBLEM SITUATION
    4. OBJECTIVES OF THE BOOK
    5. REFERENCES
    6. KEY TERMS AND DEFINITIONS
    7. ENDNOTES
  8. Section 1: Adoption, Governance, and Theoretical Models of Implementation of ICT in Public Sector
    1. Chapter 1: General Adoption and Applications of ICT in Public Sector
      1. ABSTRACT
      2. INTRODUCTION
      3. ROLE OF INFORMATION-SOCIETY ON E-GOVERNMENT
      4. DIMENSIONS OF E-GOVERNMENT APPLICATIONS IN PUBLIC SECTOR
      5. POTENTIAL BENEFITS OF E-GOVERNMENT APPLICATIONS IN PUBLIC SECTOR
      6. BENEFITS OF E-GOVERNMENT: TRENDS IN ASIA PERSPECTIVE
      7. POTENTIAL CHALLENGES FOR E-GOVERNMENT APPLICATIONS
      8. FUTURE DIRECTION FOR COPING WITH CHALLENGES IN ICT APPLICATIONS IN PUBLIC SECTOR
      9. CHAPTER SUMMARY
      10. REFERENCES
      11. KEY TERMS AND DEFINITIONS
      12. ENDNOTES
    2. Chapter 2: The Wave of Digital Convergence on ICT Adoption and Application in Malaysia
      1. ABSTRACT
      2. INTRODUCTION
      3. THEORETICAL FRAMEWORK FOR ANALYSIS
      4. THE MALAYSIAN DIGITAL CONVERGENCE: THE OLD REGIME
      5. RELATIONSHIP BETWEEN CONVERGENCE REGULATOR AND OTHER GOVERNMENT ACTORS
      6. DIGITAL CONVERGENCE: THE NEW MODE OF GOVERNANCE?
      7. CHAPTER SUMMARY
      8. REFERENCES
      9. KEY TERMS AND DEFINITIONS
      10. ENDNOTES
    3. Chapter 3: Model of Digital Convergence of ICT Adoption within the Framework of Network Governance Policy
      1. ABSTRACT
      2. INTRODUCTION
      3. POLICY NETWORKS AND NEW MODE OF GOVERNANCE
      4. STATE AUTHORITIES AND POLICY NETWORKS
      5. CHAPTER SUMMARY
      6. REFERENCES
      7. KEY TERMS AND DEFINITIONS
    4. Chapter 4: New Society and ICT Adoption
      1. ABSTRACT
      2. INTRODUCTION
      3. THE NEW SOCIETY AND THE CHANGING ROLE OF GOVERNMENT
      4. THE CONCEPT OF POWER-DEPENDENCE AND NETWORK SOCIETY
      5. INDUSTRY SELF-REGULATION AND CAPACITY OF NEW REGIME
      6. NEW AGE OF GOVERNANCE: THE RISE OF INDUSTRY OR PRIVATE SELF-REGULATION
      7. CHAPTER SUMMARY
      8. REFERENCES
      9. KEY TERMS AND DEFINITIONS
      10. ENDNOTES
    5. Chapter 5: Models of Political Representation for ICT Adoption in a Networked Society
      1. ABSTRACT
      2. INTRODUCTION
      3. POLITICAL REPRESENTATION: ONLINE PRESENCE
      4. TECHNOLOGICAL APPROACH OF REPRESENTATION MODEL
      5. PARLIAMENT AS A SYMBOL OF A POLITICAL REPRESENTATION IN THE NETWORKED SOCIETY
      6. CHAPTER SUMMARY
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
  9. Section 2: Theoretical Explanation of People's Reactions to ICT in the Public Sector
    1. Chapter 6: Theory of Reasoned Actions (TRA) and its Relation to ICT Adoption
      1. ABSTRACT
      2. INTRODUCTION
      3. STRUCTURAL COMPONENTS IN TRA AND ITS RELATIONS TO ICT APPLICATION
      4. DEFICIENCY OF THEORY OF REASONED ACTIONS
      5. CHAPTER SUMMARY
      6. REFERENCES
      7. KEY TERMS AND DEFINITIONS
    2. Chapter 7: The Theory of Planned Behaviour and its Relation to ICT Adoption
      1. ABSTRACT
      2. INTRODUCTION
      3. LIMITATION OF TRA AND DEVELOPMENT OF TPB
      4. ASSUMPTION, CONCEPTUAL COMPONENTS IN TPB, AND RELATIONS TO ICT ADOPTION
      5. ORIGIN OF PERCEIVED BEHAVIOURAL CONTROL
      6. RESPONSE TO CLARIFY CONTROVERSIES BETWEEN PBC AND SELF-EFFICACY
      7. A CALLED FOR EXTENSION OF TPB’S COMPONENT VARIABLES
      8. CHAPTER SUMMARY
      9. REFERENCES
      10. KEY TERMS AND DEFINITIONS
    3. Chapter 8: Technology Acceptance Models (TAMS) and their Relations to ICT Adoption
      1. ABSTRACT
      2. INTRODUCTION
      3. LIMITATION OF THEORY OF PLANNED BEHAVIOUR AND THE EMERGENT OF TAM
      4. ORIGIN OF TECHNOLOGY ACCEPTANCE MODEL
      5. STRUCTURAL COMPONENTS OF TAM AND ICT ADOPTION/USE
      6. EXTENSIONS OF TAM
      7. FLOW THEORY AND TAM
      8. CHAPTER SUMMARY
      9. REFERENCES
      10. KEY TERMS AND DEFINITIONS
  10. Section 3: Application and Practice of ICT in Malaysia: Empirical Impact of Human Reaction to ICT Adoption in the Public Sector
    1. Chapter 9: Empirical Investigation of ICT Usage in Malaysian Public Sector using Extension of Theory of Reasoned Action
      1. ABSTRACT
      2. INTRODUCTION
      3. STUDY PROBLEM AND EXTENSION OF TRA MODEL
      4. OPERATIONALIZING THE MODEL IN LIEU OF THE LITERATURE
      5. DATA COLLECTION AND METHODOLOGICAL APPROACH
      6. FINDINGS
      7. ASSESSING THE STRUCTURAL RELATIONSHIPS OF THE CONSTRUCTS IN THE MODEL
      8. DISCUSSION OF THE FINDINGS
      9. CHAPTER SUMMARY
      10. REFERENCES
      11. KEY TERMS AND DEFINITIONS
    2. Chapter 10: Empirical Investigation of ICT Usage in Malaysian Public Sector
      1. ABSTRACT
      2. INTRODUCTION
      3. PROBLEM STATEMENT
      4. OPERATIONALIZING THE MODEL IN LIEU OF THE LITERATURE
      5. DATA COLLECTION AND METHODOLOGICAL APPROACH
      6. FINDINGS
      7. ASSESSING THE STRUCTURAL RELATIONSHIPS OF THE CONSTRUCTS IN THE MODEL
      8. DISCUSSION OF THE FINDINGS
      9. CHAPTER SUMMARY
      10. REFERENCES
      11. KEY TERMS AND DEFINITIONS
    3. Chapter 11: Investigation of ICT Usage in Malaysian Public Sector using Extension of TAM
      1. ABSTRACT
      2. INTRODUCTION
      3. STUDY PROBLEM AND EXTENSION OF TAM
      4. DATA COLLECTION METHODOLOGICAL APPROACH
      5. FINDINGS
      6. EXAMINING PATH COEFFICIENT ANALYSIS OF THE MODEL
      7. PREDICTIVE CAPACITY OF THE EXTENDED MODEL AND HYPOTHESES TESTING
      8. DISCUSSION OF THE FINDINGS
      9. CHAPTER SUMMARY
      10. REFERENCES
      11. KEY TERMS AND DEFINITIONS
    4. Chapter 12: ICT Adoption by Malaysian Parliamentarians for Communication with the Citizens
      1. ABSTRACT
      2. INTRODUCTION
      3. PROBLEM STATEMENT AND DEVELOPMENT OF EXTENDED TAM
      4. OPERATIONALIZING THE MODEL IN LIEU OF LITERATURE
      5. DATA COLLECTION AND METHODOLOGICAL APPROACH
      6. FINDINGS
      7. CHAPTER SUMMARY
      8. REFERENCES
      9. KEY TERMS AND DEFINITIONS
      10. ENDNOTE
    5. Chapter 13: ICT Adoption in Malaysian Public Sector
      1. ABSTRACT
      2. INTRODUCTION
      3. PROBLEM STATEMENT OF THE STUDY
      4. OPERATIONALIZING THE MODEL IN LIEU OF THE LITERATURE
      5. DATA COLLECTION AND METHODOLOGICAL APPROACH
      6. FINDINGS
      7. DISCUSSION
      8. CHAPTER SUMMARY
      9. REFERENCES
      10. KEY TERMS AND DEFINITIONS
    6. Chapter 14: General Prospects and Contending Issues in Malaysian ICT Policy
      1. ABSTRACT
      2. INTRODUCTION
      3. MALAYSIAN ICT CHALLENGES
      4. DIGITAL CONVERGENCE AND POLICY CHANGE
      5. IMPLICATIONS OF DIGITAL CONVERGENCE FOR MALAYSIAN SOCIETY: NEW BREAK AWAY?
      6. THE PARADOX OF DIGITAL CONVERGENCE AND REGULATORY CHANGE
      7. MALAYSIA’S MODEL OF ICT GOVERNANCE FOR DIGITAL CONVERGENCE
      8. AGENDA FOR FUTURE RESEARCH
      9. CHAPTER SUMMARY
      10. REFERENCES
      11. KEY TERMS AND DEFINITIONS
      12. ENDNOTES
    7. Chapter 15: Conclusion and Recommendation for Future Enhancement of ICT Adoption in Public Sector
      1. ABSTRACT
      2. FINDINGS ON BACKGROUND SETTING FOR ADOPTION OF ICT IN MALAYSIA
      3. FINDINGS ON SECTION 1: ADOPTION, GOVERNANCE, AND IMPLEMENTATION OF ICT
      4. FINDINGS ON SECTION 2: THEORETICAL EXPLANATION OF PEOPLE’S REACTIONS TO ICT
      5. FINDINGS ON SECTION 3: EMPIRICAL IMPACT OF HUMAN REACTION TO ICT ADOPTION
      6. REFERENCES
      7. KEY TERMS AND DEFINITIONS
  11. Related References
  12. Compilation of References
  13. About the Authors