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IBM WebSphere: Deployment and Advanced Configuration by Roland Barcia, Keys Botzum, Tom Alcott, Bill Hines

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Problem-Solving First Steps

In this section, we will talk about some steps that you should take at the beginning of problem determination. Often, changes or other external activities going on in the infrastructure are the root cause of WAS problems. For that reason, it is important for the WAS administrator to have a working relationship with administrators from other areas of the overall environment.

Problem Definition

The essential first step is to make sure you clearly understand the problem. Gather all “external” data such as the exact error message, the full URLs being attempted, versions of all related software (on both the client and servers), and comments from users who are being affected (some have better observational and descriptive ...

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