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IBM MobileFirst Strategy Software Approach

Book Description

IBM® MobileFirst enables an enterprise to support a mobile strategy. With this end-to-end solution, IBM makes it possible for an enterprise to benefit from mobile interactions with customers, with business partners, and in organizations. There are products available from the IBM MobileFirst solution to support management, security, analytics, and development of the application and data platforms in a mobile environment.

This IBM Redbooks® publication explores four areas crucial to developing a mobile strategy:

  • Application development

  • Mobile quality management

  • Mobile device management

  • Mobile analytics


  • Each area is addressed in two parts. The first part contains information about the architectural considerations of each technology, and the second part provides prescriptive guidance.

    This IBM Redbooks publication provides an in-depth look at IBM Worklight®, IBM Rational® Test Workbench, IBM Endpoint Manager for Mobile Devices, and IBM Tealeaf® CX Mobile. This book is of interest to architects looking to design mobile enterprise solutions, and to practitioners looking to build these solutions.

    Related blog post

  • 5 Things To Know About IBM MobileFirst

  • Table of Contents

    1. Front cover
    2. Notices
      1. Trademarks
    3. Preface
      1. Authors
      2. Now you can become a published author, too!
      3. Comments welcome
      4. Stay connected to IBM Redbooks
    4. Chapter 1. Overview of IBM MobileFirst
      1. 1.1 Business value of mobile technologies
      2. 1.2 IBM MobileFirst overview
      3. 1.3 IBM MobileFirst Application and Data Platform
        1. 1.3.1 IBM MobileFirst Management
        2. 1.3.2 IBM MobileFirst Security
        3. 1.3.3 IBM MobileFirst Analytics
        4. 1.3.4 IBM MobileFirst Strategy and Design Services
        5. 1.3.5 IBM MobileFirst Development and Integration Services
        6. 1.3.6 IBM Cloud and Managed Services
      4. 1.4 Theoretical application lifecycle with IBM MobileFirst
    5. Chapter 2. Business scenario used in this book
      1. 2.1 Company profile
      2. 2.2 Business initiatives
      3. 2.3 Technical initiatives
    6. Chapter 3. IBM Worklight overview
      1. 3.1 Description of Worklight
        1. 3.1.1 Worklight Studio
        2. 3.1.2 Worklight Server
        3. 3.1.3 Worklight Device Runtime Components
        4. 3.1.4 Worklight Application Center
        5. 3.1.5 Worklight Console
      2. 3.2 Worklight in IBM MobileFirst
      3. 3.3 Business benefits
      4. 3.4 System overview
      5. 3.5 Block overview
      6. 3.6 Components
        1. 3.6.1 Development infrastructure
        2. 3.6.2 Client runtime environment
        3. 3.6.3 Server runtime environment
        4. 3.6.4 Console
        5. 3.6.5 Worklight Application Center
    7. Chapter 4. Application of IBM Worklight in IBM MobileFirst
      1. 4.1 Design and develop with Worklight
        1. 4.1.1 Introducing Worklight Studio projects
        2. 4.1.2 Creating an application project
      2. 4.2 Integrate with IBM Worklight
        1. 4.2.1 Overview of the HTTP adapter
        2. 4.2.2 Using the HTTP adapter
      3. 4.3 Deploy with IBM Worklight
        1. 4.3.1 Deployment options
        2. 4.3.2 Performing the deployment
      4. 4.4 Manage with IBM Worklight
        1. 4.4.1 Management overview
        2. 4.4.2 Performing mobile management
      5. 4.5 Securing with IBM Worklight
        1. 4.5.1 Add an authentication procedure
        2. 4.5.2 Change the default login behavior
    8. Chapter 5. IBM MobileFirst Quality Management overview
      1. 5.1 Description of quality management
        1. 5.1.1 Mobile testing challenges
      2. 5.2 IBM Rational software in IBM MobileFirst
      3. 5.3 Business benefits
      4. 5.4 System overview
        1. 5.4.1 Block overview
      5. 5.5 Mobile application testing
        1. 5.5.1 Test management
        2. 5.5.2 Manual testing
        3. 5.5.3 Service virtualization
        4. 5.5.4 Security testing
        5. 5.5.5 Device access
        6. 5.5.6 Performance testing
        7. 5.5.7 Mobile user interface automation
      6. 5.6 Components
        1. 5.6.1 Rational Quality Manager
        2. 5.6.2 Rational Test Workbench
        3. 5.6.3 Rational Integration Tester and Rational Test Virtualization Server
      7. 5.7 IBM Mobile Quality Assurance on the cloud
    9. Chapter 6. Application of Rational Test Workbench in IBM MobileFirst
      1. 6.1 Record a test case with Rational Test Workbench
        1. 6.1.1 Set up your mobile test environment
        2. 6.1.2 Add a mobile device
        3. 6.1.3 Prepare your mobile application for testing
        4. 6.1.4 Create a new project
        5. 6.1.5 Record a test
      2. 6.2 Edit a test case with Rational Test Workbench
      3. 6.3 Run a test case with Rational Test Workbench
      4. 6.4 Analyze a test report with Rational Test Workbench
    10. Chapter 7. IBM MobileFirst Management overview
      1. 7.1 Description of IBM MobileFirst Management
      2. 7.2 IBM Endpoint Manager for Mobile Devices in IBM MobileFirst
      3. 7.3 IBM Endpoint Manager for Mobile Devices and an approach for Mobile Device Management
      4. 7.4 Business benefits
        1. 7.4.1 Integrated mobile device management
        2. 7.4.2 Multi-platform support
        3. 7.4.3 Lower administration costs
        4. 7.4.4 Data protection
      5. 7.5 Ensuring mobile security and compliance
      6. 7.6 System overview
      7. 7.7 Block overview
      8. 7.8 Components
        1. 7.8.1 IBM Endpoint Manager Core Platform Services
        2. 7.8.2 Mobile Device Management
    11. Chapter 8. The Application of IBM Endpoint Manager for Mobile Devices in IBM MobileFirst
      1. 8.1 IBM Endpoint Manager console
        1. 8.1.1 Dashboards
        2. 8.1.2 Setup and configuration
        3. 8.1.3 Mobile device inventory
        4. 8.1.4 App management
        5. 8.1.5 Security policies
        6. 8.1.6 Android and Apple iOS settings
        7. 8.1.7 Mobile Device Action History / All Mobile Device Management Content
      2. 8.2 Enrolling iOS and Android devices
        1. 8.2.1 Enrolling an iOS device
        2. 8.2.2 Enrolling an Android device
      3. 8.3 Apply iOS profiles
        1. 8.3.1 Passcodes
        2. 8.3.2 Restrictions
        3. 8.3.3 Web Clips
        4. 8.3.4 Remove iOS profile
      4. 8.4 Application management
        1. 8.4.1 Installed apps
        2. 8.4.2 Recommend an app to an iOS device
      5. 8.5 Message to a mobile device
      6. 8.6 Device location services
      7. 8.7 Data roaming
      8. 8.8 Using web reports
    12. Chapter 9. IBM MobileFirst Analytics overview
      1. 9.1 Description of Tealeaf CX Mobile
      2. 9.2 Tealeaf CX Mobile in IBM MobileFirst
      3. 9.3 Business benefits
        1. 9.3.1 Real-time reporting
        2. 9.3.2 Customer intent
        3. 9.3.3 Dashboards
      4. 9.4 System overview
      5. 9.5 Block overview
      6. 9.6 Components
        1. 9.6.1 Customer Behavior Analysis Suite cxImpact component
        2. 9.6.2 Customer service optimization cxReveal component
        3. 9.6.3 Integrations with the cxConnect module
        4. 9.6.4 Capture
        5. 9.6.5 Data store
        6. 9.6.6 End-to-end view
    13. Chapter 10. Application of Tealeaf CX Mobile in IBM MobileFirst
      1. 10.1 Replaying active and completed sessions
        1. 10.1.1 Simulate a customer interaction
        2. 10.1.2 Replaying an active mobile session
        3. 10.1.3 Viewing multiple active sessions
        4. 10.1.4 Data captured in replay
        5. 10.1.5 Replaying completed sessions
        6. 10.1.6 Request data
        7. 10.1.7 Response data
        8. 10.1.8 Replay session attributes and screens
      2. 10.2 Creating events
        1. 10.2.1 Locating the step attribute
        2. 10.2.2 Creating hit attributes
        3. 10.2.3 Add a new event
        4. 10.2.4 Assign a hit attribute to an event
        5. 10.2.5 Create a new copy of the event
        6. 10.2.6 Event tester
      3. 10.3 Creating reports
        1. 10.3.1 Add events to a report
        2. 10.3.2 View a report
      4. 10.4 Creating management dashboards
        1. 10.4.1 Add a dashboard
        2. 10.4.2 Add a report to the dashboard
        3. 10.4.3 Adding a conversion rate report
        4. 10.4.4 Drill down in a dashboard
      5. 10.5 Creating early warning alerts on events
        1. 10.5.1 Create a new event alert
        2. 10.5.2 Notification options
      6. 10.6 Adding dimensions to reports
        1. 10.6.1 Create a new hit attribute
        2. 10.6.2 Add a hit attribute to new event
        3. 10.6.3 Create a dimension
        4. 10.6.4 Add a dimension to a report group
        5. 10.6.5 Add a dimension to a report
        6. 10.6.6 Add a report to a dashboard
    14. Appendix A. Additional material
      1. Locating the web material
      2. Downloading and extracting the web material
    15. Related publications
      1. IBM Redbooks
      2. Online resources
      3. Help from IBM
    16. Back cover