About the Author

Karen Hooper is an IBM Certified Instructor in both System Administration and Development. Karen and her husband Steve own and manage Dr Notes Solutions, a Premier IBM Business Partner and IBM Authorized Training Partner, based in Australia.

Karen has over 13 years of experience with Lotus Notes and Domino, from version 4 to 8.5.1. Karen has been involved in several major upgrade projects and company-wide training initiatives. She has been responsible for customizing and producing end user and help desk training material for several organizations. End user training is a passion for Karen as she believes an investment in training will always give a return to both the individual and the organization. Karen is also a technical instructor ...

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