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IBM Lotus Connections 2.5: Planning and Implementing Social Software for Your Enterprise by Morten Kristiansen, Jason Moore, Suzanne Livingston, Michael Martin, Tim Speed, Gary Wood, David Byrd, Stephen Hardison

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Chapter 6. Using Lotus Connections

Lotus Connections is an enterprise social software suite of tools that can be used to address various common business challenges, such as finding expertise, sharing information effectively, and enabling teams to work together. The challenges Lotus Connections helps to solve are not new to businesses. Over the past several decades, companies have searched for ways to improve collaboration among their workers. Many trends in collaboration tools have been tried and tested. Some technologies (such as email) have stayed with companies, while other trends have been replaced or have fizzled out.

Social software brings a new element to the collaborative tools landscape that is not about the technology or the tools ...

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