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IBM Intelligent Operations Center for Smarter Cities Administration Guide

Book Description

IBM® defines a smarter city as one that makes optimal use of all available information to better understand and control its operations and optimize the use of resources. There is much information available from different sources. However, city officials often lack the holistic view of the city's operations that is required to respond to the citizens' needs in a timely manner and use the city resources wisely.

IBM Intelligent Operations Center delivers a unified view of city agencies, providing three primary elements for successful management of cities: use information, anticipate problems, and coordinate actions and resources.

Chapter 1 of this IBM Redbooks® publication introduces the IBM Intelligent Operations Center solution. The chapter provides a high-level overview of its features, benefits, and architecture. This information is intended for city officials and IT architects that must understand the business value of IBM Intelligent Operations Center and its architecture.

The remaining chapters of this book focus on information that help IBM Intelligent Operations Center administrators perform daily administration tasks. This book describes commands and tools that IBM Intelligent Operations Center administrators must use to keep the solution running, troubleshoot and diagnose problems, and perform preventive maintenance. This book includes preferred practices, tips and techniques, and general suggestions for administrators of IBM Intelligent Operations Center on-premises deployments.

For related information about this topic, refer to the following IBM Redbooks publications:

  • IBM Intelligent Operations Center for Smarter Cities Redpaper, REDP-4939

  • IBM Intelligent Operations Center for Smarter Cities Solution Guide

  • Table of Contents

    1. Front cover
    2. Figures
    3. Tables
    4. Examples
    5. Notices
      1. Trademarks
    6. Preface
      1. The team who wrote this book
      2. Now you can become a published author, too!
      3. Comments welcome
      4. Stay connected to IBM Redbooks
    7. Chapter 1. IBM Intelligent Operations Center overview
      1. 1.1 What a Smarter City is
        1. 1.1.1 Challenges facing city leaders today
      2. 1.2 What IBM Intelligent Operations Center is
        1. 1.2.1 Business value
        2. 1.2.2 Key concepts
      3. 1.3 Solution overview
        1. 1.3.1 Visual workspace
        2. 1.3.2 Events and incident management
        3. 1.3.3 Resource, response, and activity management
        4. 1.3.4 Status monitoring
        5. 1.3.5 Collaboration, instant notification, and messaging
        6. 1.3.6 Reports
        7. 1.3.7 Semantic model
      4. 1.4 Typical flow
      5. 1.5 Solution architecture
      6. 1.6 Usage scenarios
        1. 1.6.1 Advanced emergency response system
        2. 1.6.2 Wastewater management
        3. 1.6.3 Entertainment venue operations center
      7. 1.7 New features of IBM Intelligent Operations Center V1.5
        1. 1.7.1 Supported platforms
        2. 1.7.2 Ordering information
        3. 1.7.3 Related information
      8. 1.8 Scope and content of this publication
    8. Chapter 2. Topology
      1. 2.1 High-level architecture
        1. 2.1.1 Servers overview
        2. 2.1.2 Services overview
      2. 2.2 System topology
        1. 2.2.1 Topology overview
        2. 2.2.2 Elements common to all servers
        3. 2.2.3 Topology of the application server
        4. 2.2.4 Topology of the event server
        5. 2.2.5 Topology of the data server
        6. 2.2.6 Topology of the management server
      3. 2.3 Hardware and software environment that is used in this publication
    9. Chapter 3. Administration fundamentals
      1. 3.1 Platform control tool (IOCControl or PCT)
        1. 3.1.1 Starting servers with IOCControl
        2. 3.1.2 Stopping servers with IOCControl
        3. 3.1.3 Querying the server status with IOCControl
      2. 3.2 System Verification Check
        1. 3.2.1 Running System Verification Check tests
        2. 3.2.2 Performing problem determination procedures
      3. 3.3 Administration Consoles
      4. 3.4 Sample Event Publisher portlet
        1. 3.4.1 Creating test events
        2. 3.4.2 Creating test KPI messages
        3. 3.4.3 Creating test notifications
      5. 3.5 System monitoring
      6. 3.6 WebSphere MQ Explorer
      7. 3.7 Database control center
      8. 3.8 IBM Tivoli Netcool/OMNIbus database utility
      9. 3.9 MustGather tool
      10. 3.10 System-wide configuration properties
      11. 3.11 Solution logs
      12. 3.12 Checking the health of the solution
    10. Chapter 4. Preventive maintenance
      1. 4.1 Backing up and archiving log files
        1. 4.1.1 Backing up log files
        2. 4.1.2 Archiving log files
      2. 4.2 Database maintenance
        1. 4.2.1 Database table pruning
      3. 4.3 Backing up and restoring
        1. 4.3.1 Backing up databases
        2. 4.3.2 Virtual infrastructure snapshots
      4. 4.4 Testing and production environments
      5. 4.5 Tivoli Enterprise Portal
    11. Chapter 5. Security considerations
      1. 5.1 User IDs and password management
        1. 5.1.1 Service user IDs shipped with IBM Intelligent Operations Center
        2. 5.1.2 Password management for service users
        3. 5.1.3 Sample solution users shipped with IBM Intelligent Operations Center
        4. 5.1.4 User policy settings for solution users
        5. 5.1.5 User password policies
        6. 5.1.6 Importing users from a user registry
      2. 5.2 Access control
        1. 5.2.1 Web resource permissions
        2. 5.2.2 Portal resource permissions and user role groups
        3. 5.2.3 Data permissions and user category groups
        4. 5.2.4 User permissions summary
        5. 5.2.5 IBM Tivoli Directory Server Web Administration Tool
      3. 5.3 User management quick start scenarios
        1. 5.3.1 Adding a user with the operator role and permissions in order to view transportation data
        2. 5.3.2 Checking user permissions
        3. 5.3.3 Validating user permissions
        4. 5.3.4 Changing a user’s password
        5. 5.3.5 Deleting a user
      4. 5.4 Directory server backup and restore
        1. 5.4.1 Exporting LDAP users example
        2. 5.4.2 Exporting LDAP groups example
      5. 5.5 Single sign-on
        1. 5.5.1 Implementing SSO with a new back-end service
      6. 5.6 Troubleshooting security problems
        1. 5.6.1 Security logs
        2. 5.6.2 Tracing security components
    12. Chapter 6. Troubleshooting
      1. 6.1 Troubleshooting scenarios
        1. 6.1.1 Events that are not displayed in the Details portlet
        2. 6.1.2 Activities not displayed in the My Activities portlet
        3. 6.1.3 KPIs not displayed in the Status or Drill Down portlets
        4. 6.1.4 Notifications not displayed in portlet
        5. 6.1.5 Correlated notification not displayed
        6. 6.1.6 Resources are not being updated
        7. 6.1.7 Event Publisher tool not publishing events on the Details portlet
        8. 6.1.8 Unable to log in to the IBM Intelligent Operations Center
        9. 6.1.9 Login shows “Third-party server not responding” error message
        10. 6.1.10 Cannot access the login window
        11. 6.1.11 Portlets error “An error has occurred communicating with the servers”
        12. 6.1.12 User login expired error
        13. 6.1.13 Login shows the “Error 403: Authentication Failed” error
        14. 6.1.14 Portal shows the error message “There is no content available”
        15. 6.1.15 Portlets on the IBM Intelligent Operations Center page are closed
        16. 6.1.16 Contacts portlet prompts for user name and password
        17. 6.1.17 The Cognos Report page shows a server error
        18. 6.1.18 The KPI portlet is not refreshing the status
        19. 6.1.19 IBM Intelligent Operations Center page loads slowly
      2. 6.2 Troubleshooting resources and references
        1. 6.2.1 IBM Support portal
        2. 6.2.2 IBM Service Request tool
        3. 6.2.3 IBM Support Assistant
    13. Chapter 7. Data flows
      1. 7.1 Event flow
      2. 7.2 Key performance indicators flow
      3. 7.3 Correlation flow
      4. 7.4 Notification flow
      5. 7.5 Resource flow
      6. 7.6 User authentication and authorization flow
      7. 7.7 Overall system flows
    14. Related publications
      1. IBM Redbooks
      2. Other publications
      3. Online resources
      4. Help from IBM
    15. Back cover