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IBM DS8880 Architecture and Implementation (Release 8) by Mike Stenson, Peter Kimmel, Jeff Cook, Andrew Butcher, Sherri Brunson, Bertrand Dufrasne

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Remote support
This chapter describes the outbound (call home and support data offload) and inbound (code download and remote support) communications for the IBM System Storage DS8000 family.
The DS8880 maintains the same functions as in the previous generation. Special emphasis was placed on the Assist On-site (AOS) section. It is the preferred method for remote access to IBM products.
This chapter covers the following topics:

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