I. M. Wright’s “Hard Code”: A Decade of Hard-Won Lessons from Microsoft®

Chapter 2. Process Improvement, Sans Magic

In this chapter:
September 2, 2002: “Six Sigma? Oh please!”
October 1, 2004: “Lean: More than good pastrami”
April 1, 2005: “Customer dissatisfaction”
March 1, 2006: “The Agile bullet”
October 1, 2007: “How do you measure yourself?”
October 1, 2010: “You can depend on me”
November 1, 2010: “Am I bugging you? Bug Reports”
December 1, 2010: “There’s no place like production”
February 1, 2011: “Cycle time—The soothsayer of productivity”

I’m wrong, okay? I know nothing. Now calm yourself! Some people raise process dogma to the level of religious fanaticism. My own pet theory about why relates to superstition. B. F. Skinner noted that superstition arises when animals, like pigeons, associate chance behaviors ...