CHAPTER 3
Overcome Your Own Defenses
TEARING DOWN THE WALLS
Alex Was complaining to Holly, the human resources manager of his company, about his personal assistant. “It's been three months, and she still messes up my calendar. She doesn't know which meetings should get priority or how much time to allocate—she is constantly checking with me before scheduling anything, which defeats the whole purpose of having an assistant. It's driving me crazy!” Alex was meeting with Holly to request that she replace his assistant with someone new, someone competent to do the job.
Holly was reluctant to do that. Alex's current assistant, Annie, was the third he had worked with this year. His first two assistants did not work out, either; one quit after a month, ...
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