Hybrid Cloud For Dummies

Don’t Overlook the Need to Manage Infrastructure

One of the reasons companies are attracted to the cloud is that they don’t have to worry about the details of managing software and infrastructure. However, don’t be fooled. Even if you’re using only a couple of public cloud services, you need to keep track of the performance of these vendors. If you’re using a customer relationship management SaaS platform and it’s unavailable for a couple of days, who is to blame? It’s quite likely that the sales and marketing team will blame the IT department, not the vendor. Increasingly, IT will have to provide performance, governance, and security oversight of cloud services.