Focusing the Plan on Providing Services to Your Constituents
Once you have a concrete understanding of the technical and business considerations, it’s time to put the strategy into a technical architectural plan. This technical plan must mirror the requirements and changes in the business strategy. It is helpful to think about what type of customers or consumers you are supporting. It is also important to understand where those services will come from. Your organization may provide some services directly while you will contract with commercial service providers for other services. And you also have to determine how you will create or select those providers who will create services. You need to plan for three different types of services, as we discuss in this section.
Cloud service consumer services
These are the services that touch your employees, your partners, and customers. Although there are sophisticated services underlying these services — for example, business process, cloud-based application, and infrastructure services — they are hidden from the consumer. The consumer wants to see fast performance and security.
Comprehensive cloud provider services
Cloud providers typically offer public cloud services to a range of constituents. In some cases, the services are designed to create a high level of service and security for corporations. Therefore, these companies will offer support for cloud applications ranging from PaaS, BPaaS, SaaS, as well as infrastructure services. They ...
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