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Hybrid Cloud For Dummies by Dan Kirsch, Fern Halper, Marcia Kaufman, Judith Hurwitz

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Exploring How BPaaS Works in the Real World

If you’ve decided to use a hybrid cloud model as a delivery platform for services, you need to understand how to mesh services together based on the processes you want to execute. For example, say that your company decides to use some well-defined cloud-based capabilities to make it more productive.

Following tradition, your larger competitors probably have spent huge amounts of money buying the latest and greatest applications to help streamline operations. Likewise, they’ve probably hired the biggest consulting firms to help them be more innovative in the market. They’ve often created systems that enable them to automate complex processes in order to be as efficient as possible.

As a smaller company, you might be at a disadvantage without BPaaS services. You’ve already discovered the benefit of leveraging various cloud models including sophisticated SaaS and PaaS environments that sit on top of cloud-based infrastructure services. You may, for example, have decided to leverage SaaS-based sales automation, human resources, and accounting services. You’ve also leveraged the PaaS environment to construct application services that allow you to differentiate yourself from your competitors. You have several different databases of customers, prospects, and partners.

Now here is where PBaaS comes in. You want to be able to use BPaaS workflow tools to link together elements of your cloud services with new processes that might give you a competitive ...

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