Hybrid Cloud For Dummies

Building Your Hybrid Cloud Service Management Plan

One important requirement for cloud service management is putting a plan in place, which involves understanding what cloud services you are introducing into your company and how they need to interact with your data center assets. Now, you have to make the determination about which services you need to control because they could impact the business and how you can effectively manage the combination of those resources.

Establishing objectives

The first priority is to determine what is most important to the consumers of cloud services who you need to support. You need to ask, “What do I really want to achieve?” Remember that your service management plan is based on the service strategy and needs to support changing business conditions and customer expectations.

You have many options for developing your hybrid environment so that it provides your organization with the business flexibility you need to compete. An understanding of both IT and business requirements, including both flexibility and economic goals, will help to ensure that cloud services deliver what the business needs — both short term and long term.

You need to specify what services your business offers and what the company needs to achieve your vision. When you know what your objectives are, you can assess your current service management capability around those particular goals. At this time, you can find the gaps in your service management capability and develop a plan ...