Chapter 4
Hybrid Cloud Management
In This Chapter
Understanding the cloud service management ecosystem
Identifying key capabilities in service delivery management
How virtualization complicates managing a hybrid cloud
The reality of the service desk in the hybrid cloud
Coordinating between IT and cloud provider service desks
Building your hybrid cloud service management strategy
Managing a cloud environment requires an organization to coordinate many different resources owned and operated by many different companies and individuals. So, when you are thinking about leveraging cloud resources to support many different constituents, you have to think about management. Management of clouds is more than simply using a tool to tune a service. Cloud management is the process of orchestrating many different services, so they behave in the right manner and perform as promised. The more hybrid ...
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