CHAPTER 14
Theoretical Development
Cognitive conflict occurs when team members offer and debate differing viewpoints about the tasks at hand (Jehn 1995). This exchange of ideas allows teams to synthesize their perspectives into decisions that are superior to any individual team member’s perspective (Korsgaard, Schweiger, and Sapienza 1995). As a result, cognitive conflict has been found to improve decision making by encouraging greater cognitive understanding of issues, higher quality decisions, and greater affective acceptance and understanding of the decisions reached (Amason 1996), which in turn, improves group performance (Jehn 1997).
The other form of conflict, affective conflict, is different from cognitive conflict because it involves ...
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