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Human Resources Management

Book Description

Human resources management is critical to the success of any organization, particularly in today's complex business environment. More and more often, managers and business owners, in addition to HR personnel, are charged with aspects of human resources management: recruitment, training and development, job analysis, corporate restructuring, compensation, and morale, to name a few. Lack of expertise can result in the loss of key staff, diminished productivity and profitability, or a lawsuit. Streetwise Human Resources Management shows how to balance the needs of your employees with the objectives of your business.

Table of Contents

  1. Cover
  2. Title Page
  3. Contents
  4. Dedication
  5. Acknowledgments
  6. Introduction
  7. PART I: HUMAN RESOURCES: A KEY ORGANIZATIONAL RESOURCE
    1. CHAPTER 1: The Environment of Human Resources Today
      1. What Are Human Resources?
      2. A Historical Perspective
      3. The Challenge of Managing Human Resources in Today’s Environment
      4. How Do Human Resources Assist the Organization?
      5. Building High-Performance Organizations
      6. The Functions of Human Resources
      7. Summary
    2. CHAPTER 2: The Legal Environment
      1. Encouraging Work Force Diversity
      2. Major Legislation Impacting Human Resources
      3. Discrimination and Harassment
      4. The Equal Employment Opportunity Commission: Enforcement
      5. Affirmative Action: A Remedy for Past Discrimination
      6. The Rights of Employees
      7. Employers Have Rights, Too
      8. Responsibilities of Organizations Today
      9. Summary
      10. Streetwise Advice
    3. CHAPTER 3: The New Role of Human Resources
      1. Know Your Roots
      2. The Strategic Approach to Human Resource Management
      3. The Transition to Strategic Human Resource Management
      4. Integrating All Functions of Human Resources
      5. Career Opportunities in the Human Resource Department
      6. Summary
      7. Streetwise Advice
    4. CHAPTER 4: Skills for Effective Human Resource Management
      1. Managerial Roles
      2. The Functions of Management
      3. The Role of Conceptual, Technical, and Human Skills
      4. Human Resource Manager Competencies
      5. The Basic Responsibilities of Human Resource Managers
      6. Ethics Still Counts
      7. Summary
      8. Streetwise Advice
  8. PART II: STAFFING: THE RIGHT PEOPLE FOR THE RIGHT JOB
    1. CHAPTER 5: Human Resource Planning
      1. The Role of Strategic Human Resource Planning
      2. The Impact of the External Environment: The Local Labor Market and More
      3. Changes in Skill Requirements
      4. Throw It on the Curve
      5. A General Model for Human Resource Planning
      6. A Special Challenge: Management Succession Planning
      7. Summary
      8. Streetwise Advice
    2. CHAPTER 6: Recruitment
      1. Attracting Internal and External Applicants
      2. Writing an Effective Advertisement
      3. Online Options to Augment the Traditional Approaches
      4. Alternatives to Hiring
      5. International Recruitment: A Special Challenge in a Global Arena
      6. Cost Benefit Analysis:Remember to Measure
      7. Summary
      8. Streetwise Advice
    3. CHAPTER 7: Selection: The Steps to the Decision to Hire
      1. Applications and Resumes
      2. Screening Applicants
      3. The Human Resource Department’s Role
      4. Testing in the Employment Process
      5. The Interview: Navigating Land Mines
      6. Reference Checks and Background Investigations
      7. The Decision to Hire
      8. Summary
      9. Streetwise Advice
    4. CHAPTER 8: Orientation: The Acculturation Process
      1. The Importance of Socializing Employees
      2. Corporate Culture
      3. Conformity Versus Creativity
      4. The Formal Orientation Process
      5. The Employee Handbook
      6. Evaluation: The Final Step
      7. Summary
      8. Streetwise Advice
  9. PART III: MAXIMIZING EMPLOYEE PERFORMANCE
    1. CHAPTER 9: Training and Development
      1. The Organizational Role of Training: Meeting Objectives
      2. Assessing Training Needs
      3. Learning Principles: One Size Does Not Fit All
      4. On-the-Job Training Options
      5. Off-the-Job Training Alternatives
      6. Evaluating the Effectiveness of Training Programs
      7. A Special Challenge: Management Development
      8. Career Development: Everyone’s Job
      9. Summary
      10. Streetwise Advice
    2. CHAPTER 10: Job Analysis
      1. The Process of Job Analysis
      2. Data Collection Methods
      3. Generating Documentation
      4. Overcoming the Challenges to Job Analysis
      5. How Job Analysis Fits with Other Human Resource Functions
      6. Summary
      7. Streetwise Advice
    3. CHAPTER 11: Job Design
      1. The Impact of Job Design on People and the Organization
      2. Scientific Management and Job Simplification
      3. Using the Job Characteristics Model
      4. Options to Designing Jobs
      5. Ergonomics Today
      6. Flexible Designs
      7. Teams
      8. Summary
      9. Streetwise Advice
    4. CHAPTER 12: Motivation: The Old and the New
      1. Why Motivate? The Productivity Challenge
      2. Traditional Motivation Theories
      3. New Approaches to the Motivation of Employees
      4. Are We Having Fun Yet? Humor in the Workplace
      5. Incentive Plans
      6. Summary
      7. Streetwise Advice
    5. CHAPTER 13: Appraising Performance
      1. Why Conduct Performance Appraisals?
      2. Understanding Reinforcement Strategies
      3. The Performance Appraisal
      4. Who Should Conduct the Appraisal?
      5. The Interview: Ten Tips to More Effective Performance Interviews
      6. The Use of Discipline: The Road to Corrective Action
      7. When All Else Fails
      8. Summary
      9. Streetwise Advice
  10. PART IV: MAINTAINING HUMAN RESOURCES
    1. CHAPTER 14: Compensation and Benefits
      1. The Role of Compensation Programs
      2. Terminology: Wages Versus Salaries
      3. Special Issues in Compensation
      4. Executive Compensation
      5. Types of Benefits
      6. Summary
      7. Streetwise Advice
    2. CHAPTER 15: Retention Strategies
      1. All about Commitment
      2. The Cost of Turnover
      3. Effective Retention Begins with Good Hiring Practices
      4. Other Retention Strategies
      5. Listening to Employees: Signs of Trouble
      6. The Exit Interview: A Heads-Up
      7. Summary
      8. Streetwise Advice
  11. PART V: HUMAN RESOURCE TRENDS
    1. CHAPTER 16: Downsizing, Layoffs, Restructuring, and New Organizational Structures
      1. The Impact of Downsizing
      2. Handling Layoffs Tactfully and Addressing the Survivors
      3. Everybody’s Restructuring
      4. New Organizational Structures
      5. The Impact of Teams on Organizations
      6. The Role of Human Resources in High-Performance Organizations
      7. Summary
      8. Streetwise Advice
    2. CHAPTER 17: Safety, Health, and Privacy Issues
      1. Safety and the Legal Environment: OSHA
      2. Safety and Health Concerns
      3. Workplace Violence
      4. Stress Strikes Everyone
      5. Health Care Programs
      6. Privacy Issues: A Special Challenge
      7. Summary
      8. Streetwise Advice
    3. CHAPTER 18: Diversity
      1. Diversity Defined
      2. A Look at the Demographics
      3. Diversity: A Source of Competitive Advantage
      4. Managing Diversity Means Valuing Diversity
      5. Guidelines to Supporting a Diverse Work Force
      6. Summary
      7. Streetwise Advice
  12. APPENDICES
    1. APPENDIX A: Helpful HR Tips and Quick References
      1. Sample Equal Employment Policy
      2. Sample Sexual Harassment Policy
      3. Sample Workplace Violence Policy
      4. Sample Table of Contents for an Employee Manual
      5. Tips for Nonsexist Job Titles
      6. Tips on Interview Questions: Legal Pitfalls
    2. APPENDIX B: Selected Excerpts from Major Legislation Impacting Human Resources
      1. Excerpts from the Age Discrimination in Employment Act of 1967
      2. Excerpts from the Americans with Disabilities Act of 1990
      3. Excerpts from the Civil Rights Act of 1991
      4. Excerpts from the Equal Pay Act of 1963
      5. Excerpts from Title VII of the Civil Rights Act: Unlawful Employment Practices
    3. APPENDIX C: Forms and Applications
      1. Employment Evaluation
      2. Exit Interview Form and Checklist
      3. Termination Checklist
      4. Performance Checklist
      5. Employment Selection Checklist
      6. New Employee Checklist
      7. Employee Orientation Checklist
      8. Disciplinary Form
      9. Meeting Planner
      10. Project Planner
      11. Staffing Calendar
      12. Weekly Organizer
      13. Authorization to Release Information
      14. Employee Separation Notice
      15. Employee Time Sheet
      16. Employee Warning Notice
      17. Employee Application
      18. Personnel Record
      19. Pre-Employment Reference Check Letter
      20. Quarterly Payroll/Deductions
    4. APPENDIX D Glossary
  13. Copyright