Acknowledgments

The authors would like to thank Andy Pasternack and Seth Schwartz from Jossey-Bass/Wiley for their insightful guidance and steadfast support, as well as the following individuals for their many thoughtful and helpful comments on the completed manuscript: Jane Nelson Bolin and David Hernandez. In addition, Ben Choe, USMC(R), was stellar in his innovation and effectiveness working with all of the diagrams and visual materials that enrich this book.

We are also very grateful to all of the great health care leaders—at every level and across the national health care business arena—whose insights contributed to the practical strategies in this text. Moreover, we appreciate all of the good work they do every day to take good care of ...

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