Overview of the Contents

Part One introduces the context of human resources management in the unique health care business arena, and moves in a “general to specific” progression by examining the critical dimensions of the customer-patient environment, the composition of a progressive health care organization, and the human resources management needs of a health care professional. Chapter One provides an introduction to the health care human resources business setting, replete with methods for strategic analysis and examples from a triad of community health care organizations powered by strong human resources management departments. Chapter Two explains how SHRM and human resources planning are imperative if health care agencies are to remain ...

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