Needs Assessment
The first step in the training process is to determine the specific training needs. A need can be defined simply as the difference between what is currently being done and what should be done. This difference can be determined by conducting a needs assessment of the skills and knowledge currently required by a given position and those anticipated as necessary for the future. A needs assessment is critical to discerning whether training can eliminate performance deficiencies. Without a needs assessment, it is possible to design and implement a training program as the solution to a problem that is not actually related to a training deficiency.
For example, it comes to the attention of higher management that one supervisor rates ...
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