Chapter 9

Maximizing Performance Management and Evaluation

Learning Objectives

  • Understand the importance of criteria-based performance evaluation in health care
  • Incorporate the tenets of performance management systems and strategic human resources management as part of an overall health care human resources strategy
  • Identify the major applications of performance evaluation
  • Describe the different elements of a sound performance evaluation
  • Delineate the components of an effective health care organizational performance evaluation system
  • Use a set of management strategies for implementing and delivering a sound performance evaluation

The demands for accountability made by health care organizations' stakeholders have increasingly focused on performance ...

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