Chapter 5
Managing the Unique Health Care Workforce
Learning Objectives
- Understand the unique dynamics of the health care workforce
- Calibrate human resources programs according to the specific needs of the health care workforce
- Specify particular dynamics, both external and internal, that have an impact on the health care workforce
- Categorize customer-patient cultural factors relative to the composition and daily actions of the health care workforce
- Apply the general concepts of psychographics to health care human resources management
The health care workforce is unique in several ways. Figure 5.1 can be used as a working guide in understanding the nuances of the health care workforce.
Figure 5.1 Unique Facets of the Health Care Workforce ...
