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Human Resource Management: Text and Cases by Swapnalekha Basak, Sharon Pande

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13

LEARNING AND DEVELOPMENT

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Chapter Objectives

  • To understand what is a learning organization and how learning can be facilitated in an organization.
  • To know the entire process of training.
  • To understand multiple methods of designing content and delivery for a training programme.
  • To know how to evaluate a training programme against training objectives.
  • To understand a management development programme.

Opening Case

Qwik Coffee started off as a five-store chain from Chennai, but it soon became successful enough for Kuppuswamy to think about taking it to the rest of the country. Accommodating fast growth also meant putting in systems ...

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