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Human Resource Management: Text and Cases by Swapnalekha Basak, Sharon Pande

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Special Topic 1

COMPETENCY MANAGEMENT

Objectives

  • To understand what the meaning of competency is.

  • To understand the construct of a competency framework.

  • To understand how to use competency frameworks in various HR processes.

  • To understand how assessment centres are designed.

A1.1 INTRODUCTION TO COMPETENCY MANAGEMENT

Nowadays, the competition is not between products—it is between people. What is at the core of this is the competence of the organizations. Competence is, however, different from competency. While competence is the ability to do a particular task, competency concerns the underlying characteristics which allow a person to perform well in a variety of situations.

The word ‘competency’ has two relevant meanings:

  1. The ability ...

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