Chapter 25
1. Jack J. Phillips, Ron D. Stone and Patricia Pulliam Phillips, The Human Resources Scorecard: Measuring the Return on Investment (Boston, MA: Butterworth-Heinemann, 2001), p. 5.
2. David Campbell, George Stonehouse and Bill Houston, Business Strategy: An Introduction (Boston, MA: Butterworth-Heinemann, 2002), pp. 48–49.
3. Rosemary Harrison, Employee Development (New Delhi: University Press, 2003), p. 215.
4. Eric G. Flamholtz, and Yvonne Randle, The Inner Game of Management: How to Make the Transition to a Managerial Role (New York: AMACOM, 1987).
5. Jack J. Phillips, Ron D. Stone and Patricia Pulliam Phillips, The Human Resources Scorecard: Measuring the Return on Investment (Boston, MA: Butterworth-Heinemann, 2001), p. 14. ...
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