Chapter 20
1. Michael Poole, Industrial Relations: Origins and Patterns of National Diversity (London: Routledge, 2003), p. 4.
2. Michael Armstrong, A Handbook of Personnel Management Practices, 3rd ed. (London: Kogan Page, 1988), p. 557.
3. Dale Yoder, Personnel Management and Industrial Relations, (Englewood Cliffs, NJ: Prentice-Hall, 1970, p. 19.
4. Ordway Tead and Henry Clayton Metcalf, Personnel Administration: Its Principles and Practice (New York: McGraw-Hill, 1920), p. 2.
5. C. Von Otter, Labor–Management Relations (2007).in G. Ritzer (ed), The Blackwell Encyclopedia of Sociology, Blackwell Publishing. Blackwell Reference Online; available at http://www.blackwellreference.com/subscriber/book?id=g9781405124331_9781405124331.
6. Jerome ...
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