Chapter 12
1. Wendell L. French and Cecil H. Bell, Organization Development: Behavioral Science Interventions for Organization Improvement (Englewood Cliffs, NJ: Prentice-Hall, 1973), p. 18.
2. Michael Armstrong, A Handbook of Human Resource Management Practice, 8th ed. (London: Kogan Page, 2001), pp. 256–257.
3. Wendell L. French and Cecil H. Bell, Organization Development: Behavioral Science Interventions for Organization Improvement (Englewood Cliffs, NJ: Prentice-Hall, 1994).
4. W. Warner Burke, Organization Development: A Normative View (Reading, MA: Addison–Wesley, 1987).
5. Harold Koontz, Cyril O'Donnell and Heinz Weihrich, Management (Tokyo: McGraw–Hill, 1980).
6. Richard Arvid Johnson, Management, Systems, and Society: An Introduction ...
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