Chapter 10
1. Terry L. Leap and Michael D. Crino, Personnel/Human Resource Management (New York: Macmillan, 1990), p. 277.
2. Edwin B. Flippo, Personnel Management (New York: McGraw–Hill, 1984), p. 200.
3. Michael Armstrong, A Handbook of Human Resource Management Practice, 8th ed. (London: Kogan Page, 2001), p. 543.
4. Michael J. Jucius, Personnel Management (Homewood, IL: Richard D. Irwin, 1980), p. 250.
5. Gary Dessler, Human Resource Management (Delhi: Pearson Education, 2005), p. 270.
6. “What to Do Now That Training Is Becoming a Major Force,” HR Focus, 82 (February 2005): 5–6.
7. Christine Ellis and Sarah Gale, “A Seat at the Table”, Training, March 2001, pp. 90–96.
8. Holly Ann Suzik, “Built from Scratch,” Quality, 38 (October 1999): ...
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