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Human-Centered System Design for Electronic Governance

Book Description

As e-government policies and procedures become widely practiced and implemented, it is apparent that the success of technology in e-government hangs on its consistentency with human practices. Human-Centered System Design for Electronic Governance provides special attention to the most successful practices for implementing e-government technologies. This highly regarded publication highlights the benefits of well designed systems in this field, while investigating the implications of poor practices and designs. This book is beneficial for academics, researchers, government officials, and graduate students interested and involved in design of information systems within the context of e-government.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Editorial Advisory Board and List of Reviewers
    1. Editorial Advisory Board
    2. List of Reviewers
  5. Preface
  6. Section 1: User-Centric E-Government
    1. Chapter 1: Government ICT Adoption
      1. ABSTRACT
      2. INTRODUCTION
      3. THEORETICAL MODELS ON THE ACCEPTANCE OF TECHNOLOGY
      4. DRIVERS OF GOVERNMENT ICT ADOPTION
      5. DISCUSSION
      6. CONCLUSION
    2. Chapter 2: Municipal Social Media Policy
      1. ABSTRACT
      2. INTRODUCTION
      3. SOCIAL MEDIA AND ELECTRONIC GOVERNANCE
      4. RESEARCH DESIGN AND DATA COLLECTION
      5. SOCIAL MEDIA PRESENCE AND POLICY
      6. ANALYSIS OF SOCIAL MEDIA POLICY: COMMON FEATURES AND IMPLEMENTATION
      7. MODEL SOCIAL MEDIA POLICY: A RECOMMENDATION
      8. CONCLUSION AND FUTURE RESEARCH DIRECTIONS
    3. Chapter 3: Citizen-Centric Access to E-Government Information Through Dynamic Taxonomies
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. DYNAMIC TAXONOMIES
      5. CONCLUSION
    4. Chapter 4: Technology Design for E-Governance in Nonprofit Organizations
      1. ABSTRACT
      2. 1 INTRODUCTION
      3. 2 TECHNOLOGY DESIGN IN NONPROFT SETTINGS
      4. 3 CASE STUDIES
      5. 4 CONCLUSION
    5. Chapter 5: User-Centered Designs for Electronic Commerce Web Portals
      1. ABSTRACT
      2. WEB DESIGN AND USABILITY
      3. USABILITY MEASUREMENT MODELS
      4. CONCLUSION
    6. Chapter 6: Authentication Mechanisms for E-Voting
      1. ABSTRACT
      2. INTRODUCTION
      3. E-VOTING SYSTEMS
      4. AUTHENTICATION METHODS
      5. E-VOTING EXPERIENCES AROUND THE WORLD
      6. CONCLUSION AND FUTURE WORK
  7. Section 2: Human-Centered E-Government: Effectiveness and Organizations
    1. Chapter 7: Designing and Implementing E-Government Projects
      1. ABSTRACT
      2. INTRODUCTION
      3. THE ECOLOGY OF GAMES METAPHOR
      4. ICTS AND THE REFORM OF PUBLIC ADMINISTRATION
      5. E-GOVERNMENT: DEFINITION AND SCOPE
      6. DIFFERENT E-GOVERNMENT DELIVERY MODELS
      7. GAINS FROM E-GOVERMENT
      8. PUBLIC SECTOR REFORM GAMES: PROCESS RE-ENGINEERING AND E-GOVERNMENT
      9. GAME CHANGERS: CHALLENGES TO E-GOVERNMENT IMPLEMENTATION
      10. DISCUSSION AND CONCLUSION
    2. Chapter 8: E-Government System Design and Port Authorities
      1. ABSTRACT
      2. INTRODUCTION
      3. INTRANETS IN ORGANIZATIONS
      4. E-GOVERNANCE IN PORT SERVICES
      5. CASE STUDY: IMPLEMENTED SERVICES FOR PATRAS’ PORT AUTHORITY
      6. CONCLUSION
    3. Chapter 9: An Evaluation Framework to Assess E-government Systems
      1. ABSTRACT 1
      2. INTRODUCTION
      3. RELATED LITERATURE REVIEW
      4. THE THEORETICAL BACKGROUND AND THE PROPOSED FRAMEWORK
      5. THE KOREAN GOVERNMENT-FOR-CITIZEN (G4C) PROJECT CASE STUDY
      6. CONCLUSION
    4. Chapter 10: Measuring Effectiveness of an E-Governance System
      1. ABSTRACT
      2. INTRODUCTION
      3. EVALUATING E-GOVERNANCE IN A STATE-OWNED UNIVERSITY
      4. MEASURING EFFECTIVENESS IN A MULTI-PERSPECTIVE FRAMEWORK
      5. METHODOLOGY OF EFFECTIVE EVALUATION
      6. E-GOVERNANCE EVALUATION
      7. CONCLUSION
      8. SCOPE FOR FURTHER RESEARCH
    5. Chapter 11: E-Voting System Usability
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND INFORMATION
      4. METHODOLOGY
      5. LESSONS LEARNED AND RECOMMENDATIONS FOR INTERFACE DESIGN
      6. LESSONS LEARNED AND RECOMMENDATIONS FOR USER STUDIES
      7. LESSONS LEARNED AND RECOMMENDATIONS FOR USABILITY CRITERIA
      8. FUTURE RESEARCH DIRECTIONS
      9. CONCLUSION
  8. Section 3: Case Studies on Human-Centered E-Government
    1. Chapter 12: Designing Online Information Systems for Volunteer-Based Court Appointed Special Advocate Organizations
      1. ABSTRACT
      2. INTRODUCTION
      3. VOLUNTARY LABOR AND CASA PROGRAMS
      4. DESIGNING USER-CENTERED ONLINE INFORMATION SYSTEMS FOR CASA PROGRAMS
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
    2. Chapter 13: Social Media and Citizen Engagement
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE SURVEY
      4. CASE STUDIES
      5. CONCLUSION
    3. Chapter 14: Low Cost and Human-Centered Innovations in Healthcare Services
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. MEASURING AND MANAGING PERFORMANCE IN A HEALTHCARE ENVIRONMENT
      4. 3. CHALLENGING INNOVATION
      5. 4. INTRODUCING A LOW COST HUMAN-CENTERED INNOVATION IN A REAL ENVIRONMENT
      6. 5. THE CHANGE CONTEXT
      7. 6. DEALING WITH CHANGE
      8. 7. RESULTS
      9. 8. CONCLUSION
    4. Chapter 15: The Community Manager and Social Media Networks
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. PUBLIC ADMINISTRATIONS, WEB 2.0, AND COMMUNITY MANAGERS
      4. 3. EMPIRICAL RESEARCH ON LOCAL GOVERNMENTS IN SPAIN
      5. CONCLUSION AND DISCUSSION
    5. Chapter 16: Kenya e-Participation Ecologies and the Theory of Games
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MAIN FOCUS OF THE CHAPTER
      5. SOLUTIONS, RECOMMENDATIONS AND CONCLUSION
    6. Chapter 17: The Effect of Trust on the Continuance Intention of E-Filing Usage
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. LITERATURE REVIEW
      5. MAIN FOCUS OF THE CHAPTER
      6. STRATEGIES FOR SUCCESSFUL ADOPTION OF E-GOVERNMENT SERVICES
      7. BENEFITS OF E-GOVERNMENT ADOPTION
      8. FUTURE RESEARCH DIRECTIONS
      9. CONCLUSION
    7. Chapter 18: E-Government and Public Service Delivery
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. CONTEXT
      4. 3. HYPOTHESIS
      5. 4. RESEARCH METHODS AND DATA
      6. 5. RESULTS AND DISCUSSION
      7. 6. CONCLUSION, LIMITATIONS, AND FUTURE RESEARCH
  9. Compilation of References
  10. About the Contributors