Human Capital Analytics: How to Harness the Potential of Your Organization's Greatest Asset

Index

A

Accounting personnel

Accuracy of results

Activity metrics

AI (appreciative inquiry)

Alignment

with business strategy

defined

importance of

from people investments to strategic goals

requirements of

Rio Tinto case study

with stakeholders (See Stakeholders and stakeholder meetings)

of strategy with execution

summary and conclusions

Altman, Elizabeth

Analytics, defined. See also Human capital analytics

Anthony, Scott

Appreciative inquiry (AI)

AT&T

Average

B

Balance Scoreboards

Banking, U.S. Bank branch manager training case study

Bar charts

Baseline measurement

Bassi, Laurie

Behavior influences

Benchmarks

defined

disadvantages of

historical development

Bersin model

Biases, of selection

Binder, Carl

Black, Heather

Blind studies

Bontis, Nick

Boudreau, J. W.

Brain-storming

Brinkerhoff, R. O.

Buckingham, Marcus

Bureau of Labor Statistics

Business impact metrics. See also Key performance indicators (KPIs)

Buy-in, executive

Byerly, Boyce

C

Call centers

Camera phones

Campbell, Donald

Capital Analytics

Cascading results, Lowe’s case study

Cascio, W. F.

Case studies

Chrysler (See Chrysler dealership sales consultant training case study)

ConAgra Foods supervisor training

Lowe’s value linkage analytics

Rio Tinto contractor management system

Sun Microsystems social learning approach

U.S. Bank branch manager training

VF Corporation performance management process

Categorical variables

Causation

Chrysler dealership sales consultant training case study

vs. correlation

criteria for

proof of ...