Abkürzungsverzeichnis
| 6σ | Six Sigma |
| ABC | Activity Based Costing |
| ABPA | Activity Based Profitability Analysis |
| ACD | Automatic Call Distribution |
| ADP | Internationaler Anbieter von HR-Outsourcing |
| AIP | Action in Process |
| BESt | Betriebliche Einsatzstellen |
| BPMN | Business Process Modeling Notation |
| BPO | Business Process Outsourcing |
| BPS | Bosch Production System |
| BSC | Balanced Scorecard |
| CIP | Continuous Improvement Process |
| CoE | Center of Expertise bzw. Center of Excellence |
| COO | Chief Operating Officer |
| CRM | Customer-Relationship-Management |
| CTI | Computer Telephony Integration |
| CTQ | Critical to Quality |
| DGFP | Deutsche Gesellschaft für Personalführung |
| DMAIC | Define, Measure, Analyze, Improve, Control |
| EFQM | European Foundation for Quality ... |
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