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HR from the Outside In: Six Competencies for the Future of Human Resources by Wayne Brockbank, David Ulrich, Mike Ulrich, Jon Younger

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CHAPTER 6CHANGE CHAMPION

As the pace of change increases in every aspect of our lives, HR professionals have become change champions in many companies around the world, and this has generally been much to their employers’ advantage.1 We begin with two examples.

Hilton Worldwide

Hilton Worldwide is one of the world’s largest hospitality companies: 10 leading brands, 3,750 properties (865 hotels under development), 620,000 rooms in 89 countries, 142,000 team members, and 360,000 franchise team members. The year 2011 marked the largest global pipeline in Hilton Worldwide’s 93-year history, with key growth in China, Russia, Egypt, Jordan, Turkey, and Saudi Arabia. To compete in this globally changing world, Hilton leaders have focused on growth in ...

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