HR from the Outside In: Six Competencies for the Future of Human Resources

CHAPTER 2APPROACH AND FINDINGS

Effective HR professionals maintain the same high standards that companies expect of other key functional areas—that this, they must create specific and substantial value for customers and shareholders. And this is not a statement of simple hope or faith; it is a conclusion backed by 25 years of empirical research. Our Human Resource Competency Study (HRCS) has allowed us to assemble the world’s largest global data set on the competencies of HR professionals. This chapter addresses five issues related to the research:

1. Purpose and vision

2. Development of the competency approach

3. Research methods

4. Evolution of the HR competency models

5. Overview of our 2012 findings

Purpose and Vision

Over the years of the ...