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HR from the Outside In: Six Competencies for the Future of Human Resources by Wayne Brockbank, David Ulrich, Mike Ulrich, Jon Younger

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CHAPTER 1NEXT GENERATION HR

“Tell us about your business.”

That’s how we like to start when we sit down to work with senior HR professionals. We find that it is a good litmus test for assessing the current state of HR in a company.

Most replies start with discussing the latest challenges or innovations in HR practices (hiring people, training leaders, building incentive compensation, doing HR analytics, and so forth), relating to business leaders (having a voice at the table, getting buy-in), or managing the increased personal demands of the HR job (allocating time, staying upbeat in the face of overwhelming demands). That is, HR professionals almost invariably define business as “HR business” and are inclined to talk about their current initiatives ...

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