Books
Bartel, Ann P. “Return-on-Investment.” What Works: Assessment, Development, and Measurement. Laurie J. Bassi and Darlene Russ-Eft (eds). Alexandria, VA: ASTD, 1997, pp. 151–184
Fitz-enz, Jac. Human Value Management. San Francisco: Jossey-Bass Publishers, 1990.
Fitz-enz, Jac and Jack J. Phillips. A New Vision for Human Resources. San Francisco: Crisp Publications, 1998.
Hubbard, Edward E. Measuring Diversity Results. Petaluma, California: Global Insights Publishing, 1997.
Kaplan, Robert S., and David P. Norton, The Balanced Scorecard: Translating Strategy into Action. Boston: Harvard Business School Press, 1996.
Kirkpatrick, Donald L. Evaluating Training Programs. San Francisco: Berrett-Koehler Publishers, Inc., 1998.
McMurrer, Daniel P. ...
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