HPI Balanced Scorecard—Performance

Renderas:sect2. From Training to HPI

The most important element in the balanced scorecard is alignment. Training professionals have traditionally focused on customer satisfaction measures. As you transition to human performance improvement (HPI), you will find that additional measures are critical to successful HPI interventions. Using the scorecard lets training professionals move away from relying solely on customer satisfaction measures; now, their success indicators parallel those of the organization—as defined in the organizational balanced scorecard.

The focus of this Info-line is to introduce how to use a balanced scorecard to measure the effectiveness of your HPI department. It introduces a twelve-step framework for developing measures ...