3.1. Assessment
Assessment often involves asking lots of questions, as the following example shows.
From Bob's Consulting Log— I spent the entire morning asking people a lot of questions about the application, the system configuration, and how users perceived the performance problem. At lunch, the person who hired me said he was surprised that I had not yet logged onto the system. I told him my approach is to ask questions first and collect system data second. Later that day, I did obtain some data from the system, but the most important clue to the nature of the problem came from interviewing the users. |
These questions are necessary to help you understand your limits as a performance professional, as well as those things that you can change. ...
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