Chapter 3. A Performance Management Methodology
Although performance management and crisis management (including performance problem resolution) require different techniques and data collection, the same basic methodology can be used for both. Performance management uses the following steps:
Assessment
Measurement
Interpretation and Analysis
Identification of Bottlenecks
Tuning or Upgrading the System
The flow chart in Figure 3-1 summarizes the performance methodology that will be discussed in detail, step by step.
Figure 3-1. Performance Management Methodology
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