HP OpenView System Administration Handbook: Network Node Manager, Customer Views, Service Information Portal, HP OpenView Operations

Acknowledgements

Tammy Zitello—. I would like to thank the students at Lockheed-Martin in Maine for inspiring me to write this book during my last teach of NNM. Thanks to my reviewers, including John Blommers, Karen Fritz, Emil Velez, Alan Greentree, Dev Norwood, and Bill Dooley. Thanks to my co-authors Deborah Williams and Paul Weber for driving this book to completion. Thanks to my editors Jill Harry and Elise Walter for making this book happen. A special thanks to my mentor, reviewer, and husband Stan (zman) for sharing his technical knowledge of NNM and helping develop the lab exercises.

Deborah Williams—. I would like to thank the OVO students, who always asked good questions and were willing to push the limits of OVO during class. Thanks ...