HP OpenView System Administration Handbook: Network Node Manager, Customer Views, Service Information Portal, HP OpenView Operations

Chapter 10. Customer Views

NNM does an excellent job of monitoring and displaying the health of the network enterprise. It provides a view of the physical network connectivity of an enterprise. However, it does not provide a logical view of the network because it has no way of determining the logical relationships that exist within a given enterprise. Although customization exists within NNM, Customer Views (CV) extends the capabilities of NNM by allowing the administrator to define a logical hierarchy comprised of five additional views. With CV, you can define which resources affect which customers. Internet Service Providers, Managed Service Providers, and outsourcers commonly use it for customer-based management. With the use of CV, a managed ...