You are previewing How Work Gets Done: Business Process Management, Basics and Beyond.
O'Reilly logo
How Work Gets Done: Business Process Management, Basics and Beyond

Book Description

Rediscover how your organization works and where it can be improved by using simple, yet powerful techniques!

How Work Gets Done will provide the business or IT professional with a practical working knowledge of Business Process Management (BPM). This book is written in a conversational style that encourages you to read it from start to finish and master these objectives:

  • Learn how to identify the goals and drivers important to your organization and how to align these with key performance measures

  • Understand how business strategies, business policies, and operational procedures need to be connected within a Business Process Architecture

  • Know the basic building blocks of any business process - Inputs, Outputs, Guides, and Enablers

  • Learn how to create a BPM Center of Excellence in your organization

  • Acquire the skills to establish a BPM methodology addressing Enterprise-level, Process-Level, and Implementation-Level priorities

  • Learn how to build a Process Competency Framework encompassing all BPM stakeholders

  • Obtain the knowledge to improve a process step-by-step with easy to use techniques and templates such as swimlanes and flowcharts

How Work Gets Done is a clear, concise, and well-navigated journey into the world of Business Processes and Business Process Management. From a practical introduction through advanced topics around methodology and competencies, it is suitable for business process newcomers and seasoned practitioners alike. It should be required reading at all levels of every organization.

Eugene Fucetola - Global Application Messaging and Integration, Operations Manager, Mars Information Services

If you have always wished you had a very practical friend who could sit down and talk you through just what is involved improving how work gets done at your organization, this is the book!

Paul Harmon - Executive Editor, Business Process Trends and Chief Methodologist, BPTrends Associates

Artie Mahal has done something that was thought to be impossible - produce an easily readable book about business process management. He paints pictures with words, offers many easy-to-grasp analogies, and stimulates with simplifying charts of complex concepts.

Leon Fraser- Lecturer, Rutgers Business School

Chapter Listing:

  • Chapter 1 - Enterprise Business Model

  • Chapter 2 - Business Process Hierarchy

  • Chapter 3 - Business Process Blueprint

  • Chapter 4 - Anatomy of a Process

  • Chapter 5 - Process Knowledge

  • Chapter 6 - Business Models

  • Chapter 7 - Process Configuration

  • Chapter 8 - BPM Methodology

  • Chapter 9 - BPM Competencies

  • Chapter 10 - BPM Services

  • Chapter 11 - Software Tools

  • Chapter 12 - NewAge Foods Business Process Case Study

Table of Contents

  1. Praise for How Work Gets Done
  2. Contents at a Glance
  3. Contents
  4. Acknowledgements
  5. Foreword
  6. Read me first!
    1. Case Study: The NewAge Foods Company
  7. Introduction
  8. CHAPTER 1
  9. Enterprise Business Model
    1. Planning
      1. Mission
      2. Vision
      3. Strategy
    2. Programs and Projects
    3. Operations
      1. Process
      2. People
      3. Technology
      4. Infrastructure
    4. Business Complexity
  10. CHAPTER 2
  11. Business Process Hierarchy
    1. Process Hierarchy
      1. Level 0
      2. Level 1
      3. Level 2
      4. Level 3 and Lower
    2. How Information Systems are Born
  12. CHAPTER 3
  13. Business Process Blueprint
    1. Business Process Blueprint Explanation
    2. Corporate and Operational Process Maps
    3. Insights
  14. CHAPTER 4
  15. Anatomy of a Process
    1. Inputs
    2. Outputs
    3. Guides
    4. Enablers
  16. CHAPTER 5
  17. Process Knowledge
    1. Process Components
    2. Process Assessment
    3. Professional Practices
    4. Process Documentation
    5. Process Definition
    6. Process Repository
    7. Process Knowledge Example
    8. Insights
  18. CHAPTER 6
  19. Business Models
    1. Process Models
      1. Level 1
      2. Level 2
      3. Levels 3 & 4
      4. Level 5
    2. Process Story
    3. Data Models
      1. Conceptual Data Model
      2. Logical Data Model
      3. Physical Data Model
    4. Use of Standards
  20. CHAPTER 7
  21. Process Configuration
    1. Process Configuration Model Explanation
      1. Enterprise Performance
      2. Business Processes
      3. Information and Knowledge
      4. Guides
      5. Enablers
    2. How to Use the Process Configuration Model
  22. CHAPTER 8
  23. BPM Methodology
    1. Methodology Overview
    2. Enterprise Level
      1. Understand Enterprise Context
      2. Model Enterprise Processes
      3. Define Performance Measures
      4. Establish Process Governance
      5. Assign Process Ownership
      6. Align Enterprise Capabilities
      7. Manage Enterprise Processes
    3. Process Level
      1. Assign Project Management
      2. Understand Project
      3. Analyze Business Process
      4. Redesign Business Process
      5. Coordinate Process Implementation
    4. Implementation Level
  24. CHAPTER 9
  25. BPM Competencies
    1. Competency Explanation
    2. BPM Competency Framework (“Mahal Framework”)
  26. CHAPTER 10
  27. BPM Services
    1. Business Process Services Organization
      1. Value Proposition
      2. Products & Services Innovation and Leadership
      3. Operational Excellence
    2. Business Process Services Example
      1. Operational Excellence
  28. CHAPTER 11
  29. Software Tools
    1. Simple Graphics Tools
    2. Business Process Modeling Tools
    3. Organization Modeling Tools
    4. Business Process Simulation Tools
    5. Business Process Management Suites or Systems
    6. Business Process Management Applications
    7. Business Process Monitoring Tools
    8. Rule Management Tools
    9. Innovators
  30. CHAPTER 12
  31. NewAge Foods Business Process Case Study
    1. Recruitment Issues
    2. Process Improvement Initiative
    3. Methodology Checklist
      1. 1.0 Understand Project
      2. 2.0 Analyze Business Process
      3. 3.0 Redesign Business Process
      4. 4.0 Coordinate Process Implementation
    4. How NewAge Foods Completes the Phases
      1. 1.0 Understand Project
      2. 2.0 Analyze Business Process
      3. 3.0 Redesign Business Process
      4. 4.0 Coordinate Process Implementation
      5. 5.0 Roll-Out Redesigned Business Process
  32. Notes and Resources
  33. Acronyms and Terms
  34. Index