Rediscover how your organization works and where it can be improved by using simple, yet powerful techniques!
How Work Gets Done will provide the business or IT professional with a practical working knowledge of Business Process Management (BPM). This book is written in a conversational style that encourages you to read it from start to finish and master these objectives:
Learn how to identify the goals and drivers important to your organization and how to align these with key performance measures
Understand how business strategies, business policies, and operational procedures need to be connected within a Business Process Architecture
Know the basic building blocks of any business process - Inputs, Outputs, Guides, and Enablers
Learn how to create a BPM Center of Excellence in your organization
Acquire the skills to establish a BPM methodology addressing Enterprise-level, Process-Level, and Implementation-Level priorities
Learn how to build a Process Competency Framework encompassing all BPM stakeholders
Obtain the knowledge to improve a process step-by-step with easy to use techniques and templates such as swimlanes and flowcharts
How Work Gets Done is a clear, concise, and well-navigated journey into the world of Business Processes and Business Process Management. From a practical introduction through advanced topics around methodology and competencies, it is suitable for business process newcomers and seasoned practitioners alike. It should be required reading at all levels of every organization.
Eugene Fucetola - Global Application Messaging and Integration, Operations Manager, Mars Information Services
If you have always wished you had a very practical friend who could sit down and talk you through just what is involved improving how work gets done at your organization, this is the book!
Paul Harmon - Executive Editor, Business Process Trends and Chief Methodologist, BPTrends Associates
Artie Mahal has done something that was thought to be impossible - produce an easily readable book about business process management. He paints pictures with words, offers many easy-to-grasp analogies, and stimulates with simplifying charts of complex concepts.
Leon Fraser- Lecturer, Rutgers Business School
Chapter 1 - Enterprise Business Model
Chapter 2 - Business Process Hierarchy
Chapter 3 - Business Process Blueprint
Chapter 4 - Anatomy of a Process
Chapter 5 - Process Knowledge
Chapter 6 - Business Models
Chapter 7 - Process Configuration
Chapter 8 - BPM Methodology
Chapter 9 - BPM Competencies
Chapter 10 - BPM Services
Chapter 11 - Software Tools
Chapter 12 - NewAge Foods Business Process Case Study