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How We Test Software at Microsoft® by Alan Page, Ken Johnston, and Bj Rollison

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Chapter 13. Customer Feedback Systems

Alan Page

A big piece of the quality puzzle is the customer. Software companies such as Microsoft write software for people—software that can help people be more productive or accomplish tasks they wouldn’t be able to do otherwise. This chapter discusses the tools and techniques Microsoft uses to gather data from our customers and partners to help us improve the quality of our products and to influence our testing.

Testing and Quality

I hope this isn’t a shock, but customers don’t really care about testing. At some level, I suppose they care that some effort went into testing the product before they spent money on it, but they’re not at all concerned with most of the actual work that testers do.

Imagine that you ...

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