How to Train Employees

Key Terms

Behaviors observable actions that people take.

Blended Learning any approach that combines several different delivery methods including e-learning, traditional classroom training, one-to-one training on the job, print-based and audio-based self-study materials, electronic performance support systems, and more.

Competencies clusters of skills, knowledge, abilities, and behaviors required for people to succeed (Davis et al, 2004, 28).

Conflict of Interest situation where an employee’s personal interests, or the interests of a family member or close friend, may compete with employer’s or shareholders’ interests.

Disability physical or mental impairment that substantially limits one or more major life activities of an individual; a record ...