By the end of this chapter, you should be able to:
• Describe the systematic four-phase training process that this course in built on.
• Describe features and pedagogic elements of this course.
• Describe the costs and benefits of training.
• Describe the training roles and responsibilities of managers, learners, and trainers.
Fast-paced, rapidly changing, dynamic, global, results-oriented, fiercely competitive, and cost-conscious are terms that characterize the current era. Individuals and organizations alike must constantly adapt to technological, economic, social, and political ...