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How to Train Employees

Book Description

Assess, design, deliver, and evaluate training that is right for every employee.

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. Contents
  5. About This Course
  6. How to Take This Course
  7. Introduction
  8. Pre-Test
  9. 1 Training for a Changing Workplace
    1. Introduction
      1. Training Process
      2. Course Preview
    2. Costs and Benefits of Training
    3. Training Roles and Responsibilities
      1. Senior Managers
      2. Mid-Level Managers
      3. Supervisors and Team Leaders
      4. Learners
      5. Trainers
    4. Recap
    5. Review Questions
  10. 2 Understanding the Adult Learning Process
    1. Introduction
    2. Characteristics of Adult Learners
      1. 1. Adults Bring a Lot to the Table
      2. 2. Adults Are Self-Directing
      3. 3. Adults Want Practical, Relevant Training
    3. The Learning Process
      1. Categories of Learning
      2. Learning Styles and Sensory Input Preferences
    4. Training Practices that Facilitate Learning
      1. Create a Supportive Environment
      2. Emphasize the Personal Benefits of Training
      3. Teach Learners How to Learn
      4. Meet Individual Learning Needs
      5. Give Timely Feedback on Practice Exercises and Tests
    5. Barriers to Learning
    6. Create Your Own Training Program
    7. Recap
    8. Review Questions
  11. 3 Assessing Training Needs
    1. Introduction
    2. What Is a Training Needs Assessment?
      1. Can Training Change Attitudes?
      2. Pros and Cons of Needs Assessments
      3. Steps in Conducting a Needs Assessment
    3. Step 1. Define Needs Assessment Purpose
    4. Step 2. Collect Needs Assessment Information
      1. Observing and Listening
      2. Interviewing
      3. Reviewing Organizational Records
      4. Conducting a Survey
      5. Testing
      6. Choosing a Data Collection Method
    5. Step 3. Analyze the Information
      1. Remedies for Human Performance Problems
      2. Who Should Receive Training?
      3. Selecting Interventions that Add Value
    6. Step 4. Make Recommendations Based on the Analysis
      1. Feedback to Senior Management
      2. Feedback to Employees
    7. Create Your Own Training Program
    8. Recap
    9. Review Questions
  12. 4 Designing Training
    1. Introduction
    2. Defining Program Learning Objectives
      1. Analyze the Job Task
      2. Observe Experienced Workers Using the Skills
      3. Interview a Person Who Has Mastered the Skill
      4. Study the Subject
    3. Writing Learning Objectives
      1. Styles of Writing Behavioral Objectives
      2. Characteristics of Well-Written Objectives
      3. Consider Participant Learning Abilities
      4. Verifying Learning Objectives
    4. Making a Topic Outline
      1. Sequencing Topics
      2. Developing Your Topic Outline
    5. Components of a Lesson
      1. 1. Prepare Learners
      2. 2. Present Subject Matter
      3. 3. Personalize Learning
      4. 4. Plan for Learning Transfer
    6. Constructing a Lesson Plan
      1. Allocating Time to Topics
      2. Evaluating Learner Achievement
      3. Review the Lesson Plan for Training Effectiveness
    7. Create Your Own Training Program
    8. Recap
    9. Review Questions
  13. 5 Using Training Methods and Media Effectively
    1. Introduction
    2. Instructor-Led Classroom Methods
      1. Lectures
      2. Questioning
      3. Written Exercises
      4. Small Group Discussion
      5. Case Studies
      6. Role Playing
      7. Behavior Modeling
      8. Games
      9. Simulations
    3. On-the-Job Training
    4. E-Learning
      1. When to Use E-Learning
      2. Blended Learning
    5. Types of Training Media
      1. Boards and Charts
      2. Slide Presentations
      3. Making Quality Visuals
      4. Handouts and Print Materials
      5. Job Aids
      6. Videos/DVDs
      7. Electronic Multimedia
      8. Audio Materials
      9. Props
    6. Create Your Own Training Program
    7. Recap
    8. Review Questions
  14. 6 Delivering Training
    1. Introduction
    2. Administering Training
      1. Determining Class Size and Composition
      2. Obtaining Background about the Learners
      3. Arranging for Facilities and Equipment
      4. Announcing and Confirming the Training
      5. Creating a Check List for Administrative Details
    3. Prepare Yourself for Your Training Role
      1. Know the Program Content
      2. Build Your Training Confidence
      3. Plan for Training Emergencies
    4. Getting Off to a Good Start
      1. Arrive Early
      2. Introductory Program Activities
    5. Facilitating Training
      1. Presentation Skills
      2. Choose Your Language Carefully
      3. Motivate Through Example
      4. Monitor Feedback Continually
      5. Keep the Program on Schedule
      6. Leading Q & A Sessions
    6. Transferring Learning to the Workplace
      1. Conducting Skill Practice Exercises
      2. Skill Application Contracts
      3. Peer Support Groups
      4. Supervisory Involvement and Coaching
      5. Reinforcing the Desired Behaviors
    7. Ending on a High Note
    8. Create Your Own Training Program
    9. Recap
    10. Review Questions
  15. 7 Evaluating Training
    1. Introduction
    2. Building the Foundation for Evaluation
    3. Types of Evaluation
      1. Level I. Reaction and Planned Action
      2. Level II. Learning
      3. Level III. Job Application (Behavior)
      4. Level IV. Business Results
      5. Level V. Return on Investment (ROI)
      6. Level VI. Intangible Benefits
      7. Isolating Training
      8. Determining What to Evaluate
      9. Who Should Conduct the Evaluation
    4. Measuring Learners’ Growth in Knowledge and Skills
      1. Performance Tests
      2. Written Tests
      3. Validity and Reliability
      4. Share Test Results with Learners
    5. Evaluating Training Design, Delivery, and Application
      1. Evaluating During Development
      2. Evaluating During Training
      3. End-of-Training Evaluations
      4. Surveying Learners’ On-the-Job Application of Training
    6. Using Evaluation for Training Improvement
    7. Create Your Own Training Program
    8. Recap
    9. Review Questions
  16. 8 Locating and Selecting Training Resources
    1. Introduction
    2. Internal Training Resources
      1. Coordinating with Training Staff
      2. Building a Training Team
      3. Learners as Resources
      4. Using Efficiency-Boosting Technology
    3. External Training Resources
      1. Off-the-Shelf Materials and Courses
      2. Training Consultants
      3. Vendors
      4. Public Seminars
      5. Academic Institutions and Public Libraries
      6. Professional and Trade Associations
    4. Selecting Resources
      1. Checking Qualifications
      2. Developing an Agreement
    5. Create Your Own Training Program
    6. Recap
    7. Review Questions
  17. 9 Adhering to the Highest Standards of Ethics and Professionalism
    1. Introduction
    2. Ethics in Training and Business
      1. Protecting Confidential Information
      2. Avoiding Conflicts of Interest
      3. Using Company Resources for Personal Benefit
      4. Doing Business Internationally
      5. Obeying Laws and Regulations
      6. Making Ethical Decisions
    3. Respecting Intellectual Property
      1. Copyright Protection
      2. Principles of Attribution
    4. Adhering to the Highest Standards of Professionalism
      1. Becoming a Continuous Learner
      2. Maintaining Respectful Relationships with Others
    5. Create Your Own Training Program
    6. Recap
    7. Review Questions
  18. Key Terms
  19. Bibliography
  20. Training Resources
  21. Post-Test
  22. Index