How to Tell Anyone Anything

Acknowledgments

To all of the great employees on teams I have managed, all the managers who have inspired and taught me, the friends and colleagues who have shared their energy and ideas, and the thousands of people who have attended my communications skills programs over the years—this book is as much yours as it is mine, and it reflects the many things I have learned from you.

To Martha Hubbard, Susan Greener, and their team at my local business extension TC3.biz in upstate New York—you served as a valuable test kitchen for teaching the concepts in this book to a number of very engaged and appreciative audiences. Thanks also to Susan's predecessor Beth Van Dine for planting the seed years ago of looking at strength-based versus deficit-based ...