Foreword

Data breaches are, for most organisations, a crushing blow to their customers’ and staff’s confidence in them, to their reputation and brand value, and to the career prospects of senior executives.

A data breach may be an even bigger calamity to the individuals whose data has been exposed to Internet criminals, to the press and, possibly, to malicious and ill-wishing acquaintances. Identity theft is a growing problem, and one which is inadequately policed. Individuals whose personal and/or financial data has been breached can find that their credit histories are compromised, and may have to spend years and substantial sums clearing their names.

Those organisations that have a tried and tested procedure in place for dealing with data breaches ...

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