Foreword
Over the years, hundreds of people have asked me which one book I’d recommend they read to understand the basics of continuous improvement. Each time, I struggled to answer this seemingly simple question. The book that people have been wanting and needing—an easy-to-read overview that’s both comprehensive and industry-agnostic—simply didn’t exist.
Most improvement books written to date have focused on a specific sector (e.g., manufacturing, healthcare, government) ...
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